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Contact & support.

For account, billing, technical support, or privacy requests, email support@proficienc.ca. Include the email associated with your account and a short description of the issue. Do not include passwords, payment card details, or API keys.

Your account & writing

Include the affected document title and what happened. Keep a copy of your draft text (or a workspace export on Pro) before clearing browser data. Avoid sending private draft content unless it is needed to understand the issue.

Billing & subscriptions

Manage your subscription and cancel renewal through your account. Never send payment card details in a support email.

For data handling, read our privacy notice. For plan details, see pricing.